Terms & Conditions | Martin's Law Compliance Support

1. Service Agreement

These Terms and Conditions govern the provision of Martin's Law compliance consultancy services by Martin's Law Compliance Support ("we", "us", "our") to educational institutions ("client", "you", "your").

                Service Focus: We are the UK's first dedicated consultancy helping educational institutions comply with the Protect Duty (Martin's Law) legislation.
            

2. Service Packages

Bronze Package (£795)

Site walkthrough (virtual or in-person)
Martin's Law compliance checklist
Custom Emergency Action Plan template
Staff awareness briefing (1 hour virtual)

Silver Package (£1,850)

All Bronze package inclusions
Full risk assessment (physical security + procedures)
Emergency Drill Log + Action Plan templates
Bespoke policy bundle (EAP, lockdown, communications)
Two hours of remote consultancy

Gold Package (£3,250/year)

All Silver package inclusions
Annual re-audit and updated documentation
Digital evidence folder preparation
Quarterly compliance check-ins (virtual)
Emergency drill review and staff guidance updates

Platinum Package (from £7,500/year)

Multi-site central compliance management
Staff CPD training (up to 40 participants)
Annual re-audit for each site
Dedicated consultant advisory service

3. Payment Terms

Standard Terms

Deposit: 50% upon booking confirmation
Final Payment: 50% upon final delivery
Public Sector: 30-day invoice payment window available
VAT: All prices exclude VAT where applicable

Volume Discounts

3-5 sites: 5% discount
6-10 sites: 10% discount
11+ sites: Custom quotation

4. Service Delivery

Timeline

Bronze/Silver: 4-6 weeks from booking
Gold/Platinum: Initial delivery 6-8 weeks
Annual Reviews: Scheduled annually from start date

Client Responsibilities

Provide accurate site information and access
Participate in scheduled consultations
Implement recommended security measures
Maintain records as advised

5. Professional Standards

Compliance Assurance

Our services are designed to help clients meet Martin's Law requirements. However:

Final compliance responsibility remains with the client
We provide guidance based on current legislation
Regulatory changes may require service updates
Implementation of recommendations is client responsibility

Professional Indemnity

We maintain professional indemnity insurance and operate to industry standards for consultancy services.

6. Intellectual Property

Delivered Materials

Custom Documents: Client owns bespoke materials created for their site
Templates: Licensed for client use, not for redistribution
Training Materials: Licensed for internal use only
Methodologies: Remain our intellectual property

7. Confidentiality

We maintain strict confidentiality regarding:

Site security information and assessments
Internal policies and procedures
Staff information and training records
Organizational structure and operations

Information is only shared with your consent or where legally required.

8. Limitation of Liability

                Important: Our liability is limited to the value of services provided. We are not liable for consequential losses or damages arising from security incidents.
            

Exclusions

Damages from failure to implement recommendations
Losses from regulatory changes post-delivery
Consequential or indirect damages
Loss of profits or business interruption

9. Cancellation and Changes

Client Cancellation

Before work starts: Full refund minus 10% administration fee
Work in progress: Charges for work completed
After delivery: No refunds available

Service Changes

Scope changes may incur additional charges
Timeline changes subject to availability
Major changes require new agreement

10. Force Majeure

We are not liable for delays or failures due to circumstances beyond reasonable control, including:

Natural disasters or extreme weather
Government restrictions or legislation changes
Strikes, labor disputes, or supply chain disruptions
Technology failures or cyber incidents

11. Dispute Resolution

Process

Direct Discussion: Initial attempt to resolve informally
Mediation: Independent mediation if needed
Legal Action: UK courts have exclusive jurisdiction

Governing Law

These terms are governed by the laws of England and Wales.

12. Contact Information

Service Queries:

Email: andrew@heimdell.tech
Phone: +44 7414 145243
Hours: Monday-Friday, 9:00-17:00

Legal/Contractual Matters:

Email: andrew@heimdell.tech (marked "Legal")
Response time: 5 business days

13. Updates and Amendments

We reserve the right to update these terms with 30 days' notice for:

Legal or regulatory compliance
Service improvements or changes
Industry best practice updates

Continued use of services after notice period constitutes acceptance.